Support
Something not working, or a question about your account? Write to us — a person reads every message.
Email us
Send your message to support@mugu-labs.com, from the address you use to sign in if you can, so we can find your account quickly.
Reporting a problem
The more of this you include, the faster we can fix it:
- What you did — the screen you were on and the taps that led to the problem.
- What happened — the message you saw, or what looked wrong (a wrong balance, a missing transaction…).
- What you expected instead.
- A screenshot if it helps. Please crop out anything you'd rather not share.
- Your phone and Android version, and whether it happens every time.
From inside the app
Open the account menu (your avatar, top right) → Support. The Help Center form there reaches the same inbox, lets you attach screenshots from your gallery, and fills in the app version for you. Not signed in? The Need help? link on the sign-in screen has the same address.
Common questions
I forgot my password
On the sign-in screen tap Forgot password?. We email you a link to choose a new password; it works once and expires after an hour. Check your spam folder if it doesn't arrive within a minute or two.
I didn't get my verification code
Codes are 8 digits and expire after an hour. Tap Resend on the code screen (there's a short wait between resends). If nothing arrives, email us and we'll check the address.
How do I delete my account?
Account menu → Settings → Delete account. Everything you entered is removed immediately and permanently. If you can no longer sign in, email us from your account address and we'll do it for you.
Can I get my data out?
Yes — Transactions → Export writes a CSV of your transactions that you can share or save anywhere.